Genworth is proud of its reputation, but fraudsters may try to misuse Genworth’s reputation, name and logo as part of a consumer fraud or identity-theft scam. Please review this important information to learn how to protect yourself from criminals and scam artists, so that you do not become a victim.
Lottery and Sweepstakes Scams - Criminals mail so-called "official" notices declaring that you have won a lottery or sweepstakes. The mailing includes a check with the name of a legitimate business, but the check is counterfeit. The recipient is instructed to deposit the counterfeit check and deliver the proceeds to pay taxes or other expenses to redeem the prize. After the criminal has the money, the counterfeit check is discovered to be a fraud and the victim loses the money. If you receive a check that looks like it is from Genworth in connection with a "lottery", that check is counterfeit and part of this type of fraudulent scheme.
Mail Fraud (Advance-Fee Frauds) - Similar to the Lottery and Sweepstakes Scams, fake notices are mailed from other countries (oftentimes purporting to come from foreign officials) saying they have millions of dollars they would like to deposit into your bank account -- if you first provide them with bank account numbers, advance fees, etc.
Check Scams - This involves the targeting of people who have placed ads in websites or magazines to sell items such as vehicles and property. For example, the scam artist calls the seller and offers to overpay for the item. The seller is sent a check for more than the purchase amount and is asked to forward the excess amount (often to an offshore location). The check can be personal, a cashier’s check or from a company. The buyer's check is eventually declined, and the seller is out the funds and the item that was “sold”.
Newspaper Ad Scams (“Fix Your Credit”) - Here, the fraud typically involves the use of small-circulation newspapers to publish fake classified ads (often stealing the name of a legitimate business) offering low interest rates or to repair credit. People who respond to the ads are asked to pay an advance fee or provide their personal information. If you see a classified ad that says someone from Genworth will help “fix your credit,” that is part of a scam. Do not respond to the ad (but do get in touch with us so we can help end the scam).
Inheritance Scams - Criminals notify you, generally by mail, that you are the beneficiary of a will or have received an inheritance from a stranger. This is a type of Advance-Fee Fraud similar to the Lottery and Sweepstakes Scams. If you receive an "inheritance" check that says it is from Genworth, that check is counterfeit and part of a scam.
Dumpster Diving - Thieves will rummage through trash looking for account statements and other financial or personal information that could be used to steal your money or your identity. You can protect against this behavior by properly disposing of your confidential information (for example, using a cross-cut shredder).
Plain Old Theft - Crooks steal purses and wallets with credit cards; they steal checkbooks; they steal mail and look for account numbers, letters offering pre-approved credit, and anything else of value.
Phishing - Someone “phishes” for your information by sending e-mails designed to appear as if they come from a legitimate source. They often will include company logos and trademarks as bait to lure the recipient into believing the e-mail is legitimate. The e-mail may even contain a link to a spoof copy of the legitimate website. E-mail recipients are asked to “update” personal information such as account numbers, social security numbers and passwords.
Pharming - A criminal "pharms" for your information by redirecting you to a sham website without your knowledge or consent. The sham website may look like the actual site you had intended to visit -- and likely will include legitimate company logos and trademarks. By duping you into believing the sham is legitimate, the aim is to get you to provide your confidential personal information such as account numbers, social security numbers and passwords.
Please contact us if you believe Genworth’s name was used in connection with:
Please provide us with a copy of the email, letter and/or check or, if you were contacted by phone, the date and time of the call. You also should notify your local police department.
How to Contact usBack to top
To learn more about fraud and ways to protect your identity or report a consumer-type scam:
At Genworth, we have implemented technical, physical, and process safeguards to maintain the confidentiality of your information. Below are some areas where you can help protect yourself.
Protect Your Password
Keep your Genworth website username and password confidential to prevent unauthorized access to your account and personal information.
Healthy Computing Tips